FREQUENTLY ASKED
QUESTIONS

OBSERVATION DECK
Frequently Asked Questions

The Balloon Museum is directly adjacent to and south of the massive Balloon Fiesta Park and overlooks the entire field. It is an approximately 5-10 minute walk from the front of the Balloon Museum to the southern entrance of Balloon Fiesta park. During Balloon Fiesta, vehicular traffic between the museum and the park is not permissible.

Click here to view Balloon Fiesta Maps & Directions

Once your Balloon Museum dining event ticket has been processed, there are no refunds.

BALLOON FIESTA IS A WEATHER-DEPENDENT EVENT. While early October weather is generally ideal for hot-air ballooning, strong winds or storms may delay or cancel balloon events. 

However, even if the balloons are not able to inflate, the other programming still occurs such as vendors on Balloon Fiesta Park, fireworks in the evening and dining events at the Balloon Museum. 

Balloon Museum dining events at the Balloon Museum are rain or shine;  the meals and access to the museum are still available.

Please review our Cancelations & Refunds Policy.

Tickets are available online, by phone at (505) 880-0500, or in person at the Museum Shoppe. These exclusive passes fare not available anywhere else. If you see tickets for sale online through other outlets, please contact us before purchasing to avoid scams or forgeries. Only authorized tickets will be honored. 

If a session is not yet sold out, tickets will be available for purchase as follows. 

Morning Sessions – Ticket sales will remain open until 2:00 p.m. the preceding day. Parking passes must be picked up IN PERSON, at the museum, no later than 4:00 p.m. the preceding day. We recommend that you allow more time. 

Evening Sessions – Ticket sales will remain open until 2:00 p.m. the same day you plan to attend. Parking passes must be picked up IN PERSON, at the museum, no later than 4:00 p.m. the same day. We recommend that you allow more time. 

  • Museum admission and indoor  amenities
  • Indoor or patio seating in private solarium room with balcony views overlooking Balloon Fiesta
  • Parking on-site at the Balloon Museum
  • Gourmet catered buffet meal (breakfast or dinner – see Ticketholder Information for menus) 
  • Shuttle service between museum and the launch field
  • Commemorative lapel pin
  • Drink coupon for beverages, full bar, local craft beer and wine
  • Cash bar with the optional add-on of Open Bar
  • Admission to Balloon Fiesta Park and Balloon Fiesta events

*Parking passes are issued as follow: 

1-3 tickets purchased receives 1 parking pass

4-6 tickets = 2 parking passes

7-9 tickets = 3 parking passes, etc.

Passes are valid for the ticketed session only. 

TICKETS & INFORMATION
Parking & Transportation
Cancelations & Refunds