CANCELATIONS & REFUNDS POLICY
Refund Policy
Cancelation Policy
The Observation Deck is held RAIN, SHINE OR WIND. The meals and activities at the Observation Deck and the Balloon Museum proceed for all sessions regardless of balloon flight status. Sales are final. Refunds or cancelations are not given based on the flight status of the hot air balloons.
Balloon Fiesta Sessions are the balloon flying events or balloon glows that occur at Balloon Fiesta Park during Balloon Fiesta. There are 14 Balloon Fiesta Sessions, nine morning sessions and five evening sessions.
A Museum Dining Event is the ticketed viewing and dining event held at the Balloon Museum while overlooking the neighboring Balloon Fiesta Sessions, The Museum Dining Events are presented by the Balloon Museum Foundation. The Museum Dining Events are held simultaneously during the Balloon Fiesta Sessions. Museum Dining Events tickets are good for one session.
Canceled Museum Dining Event
While the weather may occasionally prohibit a ballooning session from taking place, it is rare that Museum Dining Events at the Balloon Museum will be closed entirely. The Museum Dining Event is primarily indoors allowing it to occur rain or shine. If the Balloon Fiesta Park or the Balloon Museum area is deemed unsafe by weather or world event and by Safety Officials, or the area has been damaged by weather and management determines that it is not hospitable for service, Museum Dining Events may be canceled.
If AAIBMF or the City of Albuquerque cancels a Museum Dining Event due to extreme weather, world events, or access to the Balloon Museum is not possible as determined by AIBMF or City of Albuquerque, the following options are available:
- Transfer of tickets to the next available session. Museum Dining Events are often sold out, but if there are available tickets, we can transfer you to another viewing event.
- Refund. If you are unable to attend another session, or tickets for another session are unavailable, your tickets may be refunded.
For any questions about your Museum Dining Events, visit email us at tickets@balloonmuseum.com or call us directly at (505) 880-0500.
Ticket Transfer Policy
In the unfortunate event that you are unable to attend your purchased session, you may transfer your tickets to another individual. The recipient agrees to abide by all AAIBMF policies.
If parking passes have been mailed or delivered to ticket purchaser, additional parking passes will not be issued.
Parking Passes
Observation Deck Tickets include one parking pass for every three tickets purchased.
A parking pass is required to access the museum traffic route and to park at the Balloon Museum during Museum Dining Events. You must follow directions provided on the pass. Be sure to bring your pass with you for your ticketed session. Parking passes are delivered according to the date your order was placed.
Lost or Stolen Parking Passes
Lost, forgotten or stolen parking passes cannot be replaced but you may purchase a replacement pass (if available) by calling (505) 880-0500 or emailing tickets@balloonmuseum.com. The parking pass is valid for the Balloon Museum Lot only, and only during your Dining session. Each parking pass has a map of how to drive to the Balloon Museum Lot.
ADA Parking
ADA-compliant parking spaces are available in the Balloon Museum parking lot with a Balloon Museum parking pass and a valid placard for mobility-impaired individuals.
