CANCELATIONS AND RAIN CHECKS POLICY
Please read carefully.
ELEVATED VIEWING EVENTS include:
Once your Elevated Viewing Event order has been processed, there are no refunds.
There are no refunds or exchanges issued for unused tickets. If you are unable to attend your ticketed
event, you may transfer your ticket(s) to someone else.
Canceled Balloon Session
Occasionally the weather prohibits the launch or inflation of balloons but most often when there are
poor weather conditions a session will be delayed. Elevated Viewing Events will stay open at these
times, and your tickets are still valid, as the meal and other services will still be offered.
Canceled Elevated Viewing Events Session
While the weather may occasionally prohibit a ballooning session from taking place, it is rare that
Elevated Viewing Events at the Balloon Museum will be closed entirely. This will only happen if the
Balloon Fiesta Park or the Balloon Museum lawn is deemed unsafe by Safety Officials, or the area has
been damaged by weather and management determines that it is not hospitable for service.
For indoor museum events (The Atrium & Skyboxes) indoor services will still be provided. These indoor
events are rain or shine.
For outdoor museum events (The Greens & The Hilltop) cancelation will only occur if weather is
If, at the time of your scheduled session, the weather appears that it may interfere with the event,
please do one of the following:
● Call (505) 880-0500 Operators will notify you of the status of the Elevated Viewing Events.
● Check the email address submitted when you booked your ticket. If the session is canceled in
advance of the set arrival time, we will send you an email announcing the cancelation.
If your ELEVATED VIEWING EVENT is canceled, the following options are available:
1. Transfer of tickets to the next available session. Elevated Viewing Events are often sold out, but
if there are available tickets, we can transfer you to another viewing event.
2. Refund. If due to extreme weather, access to the Balloon Museum lawn is cancelled by AIBF or
the City of Albuquerque, we will refund your tickets in full.
Refund: If you are unable to attend another Elevated Viewing Events session, and
access to the Balloon Museum lawn for outdoor events has been canceled by the City of
Albuquerque or AIBF, we will refund your tickets in full.
Please notify us no later than Oct. 31st and your refund will be processed as soon as possible.
For any questions about your ELEVATED VIEWING EVENTS visit, www.balloonmuseum.com or email
us at firstname.lastname@example.org or call our ticketing company directly at (855) 725-1824.
We look forward to seeing you at the Albuquerque International Balloon Museum during Balloon Fiesta!